Privacy Policy

1. Introduction

Welcome to Sup AI. Your privacy is of utmost importance to us. This Privacy Policy explains how Sup AI collects, uses, discloses, and protects your information when you visit our website or use our services. By using Sup AI, you consent to the practices outlined in this policy.

2. Information We Collect

We collect both personal and non-personal information to provide, improve, and personalize our services.

• Personal Information: Name, email address, billing details, payment information (if purchasing services), account information, user-submitted content (e.g., resumes, cover letters, AI tool submissions), and any information you voluntarily provide.
• Non-Personal Information: Browser type, device information, operating system, IP address, referral source, pages visited, session duration, clicks, and interaction data collected via cookies and analytics.

3. How We Collect Information

Information is collected when you:

• Register or create an account.
• Submit data to generate resumes, cover letters, or AI tool submissions.
• Subscribe to newsletters or promotional emails.
• Interact with our platform, including browsing, clicking, searching, and using services.
• Purchase services, such as premium subscriptions or AI-powered documents.

4. Use of Information

We use your information for the following purposes:

• To deliver our services and process transactions.
• To personalize your experience on Sup AI.
• To maintain and improve platform functionality, security, and performance.
• To communicate updates, promotions, support messages, or important notices.
• To prevent fraud, monitor abuse, and ensure compliance with legal obligations.
• To generate aggregated, anonymized statistics for internal use and analytics.

5. Sharing and Disclosure

• We do not sell your personal information.
• We may share data with trusted service providers strictly for essential services such as hosting, payment processing, analytics, and support.
• Information may be disclosed if required by law, court order, or to enforce our legal rights.
• Aggregated and anonymized data may be shared for statistical, research, or marketing purposes without identifying you.

6. Cookies and Tracking Technologies

Sup AI uses cookies and similar technologies to:

• Recognize returning users.
• Understand usage patterns and improve functionality.
• Provide personalized content and recommendations.
• Analyze traffic and optimize performance.

You can control cookie usage through your browser settings. Disabling cookies may affect the platform's functionality.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Afterward, it is securely deleted or anonymized unless a longer retention period is required by law.

8. Data Security

We implement security measures to safeguard your data, including encryption, access controls, and secure storage. However, no system is fully immune to security risks, and you share information at your own risk.

9. Your Rights

You have the right to:

• Access, modify, or delete your personal information.
• Withdraw your consent at any time.
• Request data portability.
• Restrict or object to certain processing.
• Lodge a complaint with a data protection authority.

To exercise these rights, contact us at support@supai.com.

10. Third-Party Services

Sup AI may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies independently.

11. International Data Transfers

By using Sup AI, you consent to the transfer of your data to countries where our servers, partners, or service providers are located. We ensure appropriate safeguards to protect your information regardless of jurisdiction.

12. Children's Privacy

Sup AI is not intended for individuals under the age of 16. We do not knowingly collect data from children. If you believe we have inadvertently collected such information, please contact us immediately.

13. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page, and significant changes will be communicated to you via email or platform notification.